Managing accommodation reviews
Check submitted reviews, decide their visibility and manage ratings for the correct accommodation.
Check submitted reviews first
Open Reviews for your accommodation to manage its ratings. New reviews submitted through the public form are initially hidden. Check the content and associated accommodation before making a review visible.
The form supports an overall score and, where available, separate rating categories. A review may also contain a booking reference. Consider that information as context when checking the submission.
Showing or hiding a review
- Open the correct accommodation and go to Reviews.
- Find the review in the list.
- Read its text and check the name and rating.
- Use the visibility action to publish or hide the review.
- Check the public reviews on your accommodation page.
Adding or editing a review
Use the add action to record a review manually, or open Edit for an existing review. Enter the author’s name and email address, choose a score from one to five and write the review text. A title is optional. Text must be present for at least one active language.
Enter any separate category scores and choose whether the review is visible. Present a review honestly and do not change the meaning of a guest’s response. Save your changes.
Deleting and collecting new reviews
An incorrect entry can be permanently removed through the delete action and confirmation. Hide the review if you want to keep its content without displaying it. An automatic email template can direct guests to the review form after their stay. This section does not automatically retrieve reviews from other booking platforms.