Using an existing email template or writing your own
Create an automatic guest message from an available example or write your own content for each language.
Start with an example or your own text
Open Email templates for the correct accommodation. Current templates contains messages already belonging to this property. Under Available templates, you can preview and use an example. An example is a starting point: always check that its content and timing suit your accommodation.
Building a new template
- Choose Add template, or preview an available example and choose Use template.
- Give your own template a recognisable internal name, such as Arrival information three days before.
- Set the event, day offset and time.
- Complete the subject and content for every active accommodation language.
- Check Enabled and save your own changes.
Use template immediately copies the selected example to your accommodation and re-evaluates existing accepted bookings for scheduling. Check the example and timing before applying it.
Write for the guest
Keep the subject recognisable and put the most important information near the beginning. Use variables for details such as the guest’s name, accommodation and stay dates. Complete the content yourself in the active languages; the English text is not translated automatically.
Checking the preview and changes
Use Preview to check the formatting and sample values. This is a display check, not a send action. Change an existing template through Edit. If the new content should also apply to already scheduled messages, use Replan existing bookings. Changing text alone does not automatically update previously saved message content.