Emails and guest communication
Set up automated messages and view the communication for a booking.
Articles
Setting up automatic guest communication: an overview
Combine standard booking messages with your own automatic emails around arrival, departure and the stay.
Using an existing email template or writing your own
Create an automatic guest message from an available example or write your own content for each language.
Scheduling emails around booking, arrival and departure
Set the event, day offset and sending hour for automatic messages to accepted bookings.
Personalising emails with variables
Use supported placeholders to insert guest details, stay dates and arrival information into your emails automatically.
Updating existing scheduled emails after a template change
Decide deliberately whether new content and timing should also apply to messages already scheduled for accepted bookings.
Automatically asking for a review
Schedule a friendly message after departure and use the correct variable to direct each guest to the review form.
Viewing sent messages and delivery status for a booking
View recorded guest emails, their content and the available signals about sending and delivery.