Viewing sent messages and delivery status for a booking
View recorded guest emails, their content and the available signals about sending and delivery.
Open the booking’s communication
- Go to Bookings and open the required request or booking.
- Find the Communication section.
- Review each message’s date, recipient address, subject and status.
- Open the message action to view its recorded content.
- Check the recipient address and content if a guest reports a missing email.
The communication history belongs to this booking. Messages about your own Homadu subscription do not appear here: they serve a different purpose and have a different sender context.
What the statuses mean
Queued means sending has not yet taken place. Sending indicates the message is being processed. Sent is a sending signal; additional notifications from the mail provider may update its status. Opened indicates that an opening signal was received.
Bounced, Blocked, Reported as spam and Failed indicate a delivery problem or rejection. First check the guest address and whether the guest can receive messages from your rental website.
A signal is not a read receipt
A sent message is not guaranteed to have been read. Equally, the absence of an opening signal does not mean the guest has read nothing: mail programs can block images and tracking. Use the status as an aid, not as proof that arrangements have been seen.
Checking after a change
After an action such as acceptance or cancellation, communication is updated. The overview also regularly checks for new status information. Allow processing time for recently sent messages. Editing a template later does not change the recorded content of a message already sent; that content shows precisely what was offered at the time.